FAQs
Frequently Asked Questions (FAQ)
1. What products does Adirupa offer?
Adirupa offers a wide range of high-quality products across multiple categories, including haircare, skincare, personal grooming, home appliances, and tech-enabled beauty and lifestyle tools.
2. How can I place an order?
You can place an order directly through our official website or app. Just browse your favorite products, add them to the cart, and proceed to checkout using our secure payment options.
3. What payment methods are accepted?
We accept major payment methods including UPI, debit/credit cards, net banking, and select digital wallets. All transactions are secured for your safety.
4. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location. You’ll receive tracking details via SMS/email once your order is dispatched.
5. How can I track my order?
Visit our Track Order page and enter your Order ID along with your registered email or mobile number to see the live status of your delivery.
6. Do you offer returns or exchanges?
Yes. We offer returns for unused and unopened products within the return window mentioned in our Return Policy. Appliances and tech products may be subject to warranty conditions.
7. Is there a warranty on appliances and tech products?
Yes. Most of our appliances and tech products come with a limited manufacturer warranty. Warranty details are mentioned on the product page and inside the packaging.
8. How do I contact Adirupa customer support?
You can reach our support team via email at support@adirupa.com or through the Help section in our app/website. We’re available Monday to Saturday, 10 AM to 6 PM.
9. Are your products safe for all skin and hair types?
Our haircare and skincare products are dermatologically tested and formulated for Indian skin and hair types. However, we always recommend doing a patch test before full use.
10. Where is Adirupa based?
Adirupa is proudly based in India and focused on meeting the evolving needs of Indian consumers with quality, innovation, and care.